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Under review

Fusebox says error while taking snapshot

Emfluence_India 6 years ago updated by icahill (Administrator) 6 years ago 29
I have a app built (simplest of the simple). When I am trying to refresh it on my Android, it says "There was an error with your request. Please try again."

What could be the reason?
That message will happen when the app fails to download or extract.  It could be due to a network glitch, or perhaps the file that fusebox downloaded was corrupted. 

I would try this:
1.  Snapshot from the studio just once - add a space in your wire or something silly to make sure it creates another snapshot, and you get that "Snapshot created" message that pops down from the top.
2. Restart fusebox (make sure the app is stopped, not just paused).
3. Delete the app in Fusebox and download it from scratch.  Swipe right on the app's row, and hit the red button to delete the app. 
4. Then, re-download and try again.  This should work the kinks out of the system, if there are any, and you should be able to snapshot from fusebox from then on.

If the issue persists, then please let us know, and we'll troubleshoot it from our end.
Hi,
I think there are a few issues you have look into:

1. Connecting to Studio is taking so long. I have tested my connectivity and its fine - using WiFi to make sure it uses the main connection I use at my work

2. All your documentation pages are coming up on browser without CSS applied and links are always taking me to 404 )Page not found page)



When I tried to access https://files.rarewire.com/wordpress/using-fusebo... it took me to 404.

3. I deleted the App completely from RareWire, created a fresh App, restarted Fusebox and and it listed the App there. When I tried to take snapshot on my android, it again gave me the same error message.

Regards,
Subrata Sarkar
Hi,
I followed the steps you advised:

1. Snapshot from the studio just once - add a space in your wire or something silly to make sure it creates another snapshot, and you get that "Snapshot created" message that pops down from the top.
2. Restart fusebox (make sure the app is stopped, not just paused).
3. Delete the app in Fusebox and download it from scratch. Swipe right on the app's row, and hit the red button to delete the app.
4. Then, re-download and try again. This should work the kinks out of the system, if there are any, and you should be able to snapshot from fusebox from then on.

The issue persists. My App name is India Tour Guide.

Regards,
Subrata Sarkar
Subrata:

If you bring up the app in the studio, and click to bring up the editor, there will be a bit at the top right which says app #XXXX.  If you can get me that app number, I'll do some troubleshooting and get back to you.

Sorry for the trouble - thanks for helping us flush it out,
Kevin
Hi,
The App number is 9956. And thank you so much for considering my issue so quickly.

Also please take a look at the documentation issue I mentioned. I must have access to it :)

Best regards,
Subrata Sarkar
Hi Kevin,
Don't know if these help.


Page url: http://content.rarewire.com/wordpress/2011/12/hell...


Page url: https://files.rarewire.com/wordpress/


Sorry if I should not send these

Regards,
Subrata

+1
Under review
Subrata,

We are aware of the incorrect link path for the documentation site. This should be correctly shortly. 

Subrata,

In the meantime, you can download our app Spark to access documentation information as well. You can find it in Android and iOS: 

https://itunes.apple.com/us/app/rarewire-spark/id6...
https://play.google.com/store/apps/details?id=com.rarewire.spark
Hi,
I already downloaded SPARK in my Android device but it says "Cannot play this video". Is this my device not been able to play it? :(

Regards,
Subrata
Well that is a good question. What device and version of Android are you running? 
And the documentation site is back up! 

you can access it from studio.rarewire.com/wordpress
Device = Gabba. Android version: 4.2.2 Jelly Bean
Btw, does this documentation include Wire syntax, tags and their usages?

Regards,
Subrata Sarkar
Yes it does. Click on the WIRE Definition link at the top of the page.
Hi Kevin,
May I check back now? :)
Subrata:

I have reproduced the issue here.  It appears that there is a server issue at the moment – we're working on it.  I'll let you know as soon as we have it resolved.

Thanks a lot,
Kevin
Subrata:

Please try your snapshotting again - it just worked for me here.  Try restarting Fusebox, just in case, and then retry your snapshot.

Let me know if you run into any issues.

Thanks,
Kevin
Hi,
Yes! I could take the snapshot. Thank you.
But the arrow is not appearing next to the snapshot icon which I will use to run the project on Android.

I fact it is only taking the snapshot, even if I tap on the project name

Why is this?

Regards,
Subrata
Subrata:

This is a strange one, I apologize for your troubles with this, and I'll log this as a defect.  However, there is a quick workaround that worked for me:

1) Log into the studio, and go to your app's editor.
2) Make a small change in the studio (e.g., add a space to the wire)
3) Click 'Save' and 'Snapshot', ensuring that you see the 'Snapshot created' message.
4) Go back to fusebox, and click the 'Refresh' button at the top.
5) Once fusebox refreshes, you should be able to download and run the app.

Let me know if you don't see the same results.  From then on, you should be able to use the snapshot button in fusebox.

Thanks a lot,
Kevin
Hi,
I am sorry. It was my mistake. Now it works fine.
Hope to keep you more busy as days progress...

Thank you so much for your continuous support. Otherwise I would been in dark
+1
The BEST ever developers' forum I have come through :)
Hi,
I am back again!
Was not sure whether or not to put the question here or create a new one

I was reading  https://files.rarewire.com/wordpress/2012/06/path... and put the following snippet inside <main>..</main>

<panel name="modal" width="400" height="400" align="center" valign="center">
<panel name="background" width="100%" height="100%" background="#dddddd"></panel>
<image name="close-button" source="button-close.png" onclickup="close-modal" onclickuptarget="../.."></image>
</panel>
<action>
<alpha value="0" time=".5" target="modal" />
</action>

But Fusebox gave me error  "<action> is not recognized".

Regards,
Subrata Sarkar
It is probably best to start new topics for new issues, it makes them easier to follow for others. 
All action tags require a name. In your case you are defining your onclickup as "close-modal" to your action needs to be: 

<action name="close-modal">
<alpha value="0" time=".5" target="modal" />
</action>
Hi,
I added the name. Now the code looks like the following:

<panel name="modal" width="400" height="400" align="center" valign="center">
<panel name="background" width="100%" height="100%" background="#dddddd"></panel>
<image name="close-button" source="button-close.png" onclickup="close-modal" onclickuptarget="../.."></image>
</panel>
<action name="close-modal">
<alpha value="0" time=".5" target="modal" />
</action>

I updated the snalshop in my device but still getting the error,

Please help,
Regards,
Subrtra Sarkar
Are you using block level tags? 

Please check out our tutorial page for some insight on how to start a simple app. 
https://files.rarewire.com/wordpress/
Hi,
I am really thankful for the way you are helping me.
Is there any sort sample app which I can refer while going through the definitions?

The definitions are good but I am not been understand every bit of it. So it would be a great help if you can provide some sample app which I can go though and try to understand how it works.

Waiting for your feedback,

Regards,
Subrata Sarkar
Inside of our WIRE Editor in the studio there is an "Examples" tab on the left sidebar. This will install sample wire files into your app project. Simply copy and paste the content of the .wire file that is added to your project into your main.wire file to see a working example. Then you can play with the code and figure out why it is functioning the way it is.